****   Please read our notice related to Corona Virus   ****  
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March 13, 2020  11:23 AM
To Our Patients:

The health and safety of our community is our highest priority.  As the novel coronavirus (COVID-19) continues
to spread, I want to share some of the actions Eyeworks of San Mateo is taking to help protect both you and our
employees.

As this situation continues to evolve, we will closely monitor guidance from the Centers for Disease Control and
Prevention (CDC) and local health officials.  We will continue to rely on their recommendations and expertise to
inform our decisions.

As a result, we are:

-  Increasing the frequency and rigor of cleaning and sanitization throughout our office.

-  If you or your child is sick, please do not come in for an eye exam. Late cancellation due to illness is         
always acceptable.

-  Please limit the number of people in the room during the eye exam

-  If you need more contact lenses and cannot come in, simply call our office, let us know your particular
situation so we can accommodate you.

-  Based on guidance we’ve received and actions taken, our office remains open. We are doing all we can
do to make sure you feel comfortable and safe.

All of us at Eyeworks understand this issue is a cause for concern to many.  Moving forward, we will make our
decisions with the health and well-being of our patients, employees and communities as our highest priority.

Dr. Gary Lai / Dr. Sharon Ho / Eyeworks Team
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March 16, 2020 - 4:50PM
To Our Patients:

As of 2:40 PM today, we received word from our governing body, California Optometric Association,
recommending to "suspend non-essential or non-urgent optometry care for the next 14 days" in response to the
COVID-19 virus.

As such, if you have an appointment this upcoming week, on a case by case basis, we will be contacting you to
determine to keep or change your appointment depending on the reason for the appointment.  If it is a routine
exam, it will most likely be changed to a future date.

We will be contacting you as soon as our office reopens tomorrow, Tuesday, March 17th.
But for the convenience of our patients, our office will be opened by 10AM tomorrow, Tuesday, so you may pick
up any contact lenses or glasses at our office.  Please do this as soon as possible. If you need more contact
lenses, let us know so we can make proper arrangements.

Our office will close by 6PM, Wednesday, March 18, at latest, and possibly sooner.  This is all in efforts to
"flattening the curve" in order to follow sound, scientific public health advise to help limit infections and slow the
spread of the virus.  As such, you may see our staff wearing masks but please do not be alarmed.

But I want to emphasize just because our office may be physically closed, the doctors will continue to be
available as needed for emergency care and services.  If needs be the doctor can meet you at our office.

For now, the plan is to reopen March 31st, 2020 but this may change. Stay tuned and I will post updates here as
things change.
If you have questions, concerns, please contact our office.


Dr. Gary Lai / Dr. Sharon Ho / Eyeworks Team
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March 17, 2020 - 5:50PM
To Our Patients:

Our office is officially closed as of end of business day today, until April 7th in compliance with County Health
Policy put forward March 16th.  We will continue to be available as needed for emergency eyecare, but NOT for
dispensing of glasses or contact lens pickup.
If you do need emergency eyecare, the doctor can meet you at our office.
Email Dr. Lai and he will respond as soon as he can.
Also, Dr Lai will continue to check email for the next weeks when the office is closed.

Starting 3/18/2019, please direct all communications ONLY to: garylai@myeyeworks.com    
Please do not leave voicemails at the office # as they will not be checked.  Texting thru Demandforce will also
not be checked.  He will do his best to reply you as soon as he can.  
Thank you, stay safe, and we will all get thru this.

Dr. Gary Lai / Dr. Sharon Ho / Eyeworks Team
March 18, 2020 - 3:30PM
To Our Patients:                                      
Need contact lenses?

Starting tomorrow there will be staff member availble working remotely on a limited schedule.  
Hours will be Tuesday thru Friday, 10AM to 1PM.  We can help with ordering contact lenses and any
scheduling for future appointments.  Phone calls and emails  will be responded to during those hours or the next
business day if voicemail or emails are left after 1PM.  Pickups of glasses or contacts will not be available.  

Emails should be directed to: info@myeyeworks.com            Office phone: 650-343-2080
Dr, Lai can also be reached at  garylai@myeyeworks.com
We thank you for your support during this crisis.

Dr. Gary Lai / Dr. Sharon Ho / Eyeworks Team
April 1, 2020 - 5:30PM
To Our Patients:                                        

As many of you know, the most recent County Shelter-In-Place Order is in effect until May 3, 2020.
As such our first day of resuming business to normal operations will be May 5th, 2020.  Meanwhile some services
continue to be  available with reduced hours.  Please see below for details.
I apologize if these weeks ahead to cause any inconveniences but these next weeks are crucial in our attempt to
"blunt the curve."  But rest assured, we are here for you and anxious to resume normal operations as soon as
possible.

We thank you for your support during this crisis and stay safe.

Dr. Gary Lai / Dr. Sharon Ho / Eyeworks Team
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May 7, 2020
To Our Patients:                                        

As of early May, Optometry has been deemed as an essential service for San Mateo County.  As such, our office
will be reopening for all services starting Tuesday, May 12th.  Some changes will be implemented for COVID.  All
services, including dispensing/adjustment/repair of glasses and contact lens pickup will be done by appointment
at this time to minimize your wait.  We have been training and  implementing new protocols to ensure safety for
all.  If you need assistance, feel free to call us the remainder of this week from 10AM to 4PM.  We will be closed
this Saturday, May 9th.  Again, we will be open starting next week, May 12th at 10AM, resuming normal business
hours.  Please call for appointments for all services so we can better assist you.

Thank you for your patience and we look forward to serving you once again.

Dr. Gary Lai / Dr. Sharon Ho / Eyeworks Team
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